1. ZERO-DATA BROKERAGE & PRIVACY PHILOSOPHY
Hermes OS ("we", "our") is built on sovereign tenant isolation. We do not sell, rent, monetize, or broker customer operational data, chat histories, codebases, or agent deliverables to any third party.
2. REGULATORY COMPLIANCE (DPDP ACT 2023 & GDPR)
In accordance with India's Digital Personal Data Protection (DPDP) Act, 2023 and the General Data Protection Regulation (GDPR), every tenant holds complete ownership over their computational data. You retain the right to:
- Right to Access: View all procedural memory, vault files, and telemetry via the Hermes Dashboard.
- Right to Correction: Update or edit organizational blueprints at any time.
- Right to Erasure ("Right to be Forgotten"): Instantly purge your entire tenant enclave, SQLite databases, and session records via the self-service Data Deletion endpoint (
POST /api/tenant/delete-data) or through the Settings panel.
3. DATA ENCLAVE & STORAGE ARCHITECTURE
Each tenant's data is housed within isolated SQLite database partitions operating under WAL (Write-Ahead Logging) mode. Model inference is executed via enterprise encrypted TLS 1.3 tunnels to OpenRouter, Anthropic, or user-provided BYOK keys with zero persistent training retention.
1. SAAS SUBSCRIPTION AGREEMENT
By registering, accessing, or configuring Hermes OS, you agree to enter into a legally binding enterprise agreement between your corporate entity and the Hermes OS operator named at /contact
2. AUTONOMOUS AGENT DISCLAIMER & HUMAN SUPERVISION
Hermes OS provides AI agents that research, plan and draft company work. While agents run under hard per-job and per-tenant spend limits, and every model call and tool call is recorded in an audit trail, all outputs (financial forecasts, legal agreements, marketing copy, and code) are AI-assisted drafts. Agents cannot move money or publish externally, and cannot send email unless you switch it on deliberately — which needs the highest autonomy setting and a separate opt-in, uses your own sending credentials, and is capped per day. The human principal remains responsible for approving external communications, disbursements, formal corporate filings, and contract execution.
3. ACCEPTABLE USE & ELIGIBILITY
The platform is strictly licensed for legitimate enterprise, corporate, and commercial productivity. You agree not to utilize Hermes OS for automated spam, malware dissemination, deceptive scraping, or prohibited financial manipulation. Access is restricted solely to individuals and business operators aged 18 years and older.
4. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, the Hermes OS operator shall not be liable for indirect, incidental, punitive, or consequential damages. Total cumulative liability is strictly capped at the aggregate subscription fees paid by your tenant in the thirty (30) days preceding the claim.
1. 14-DAY TRIAL: NO PAYMENT TAKEN AT SIGNUP
Hermes OS offers a 14-day trial. No card, no UPI mandate and no payment detail is collected at signup, because online billing is not open yet. Signing up creates your account and starts the trial clock; nothing is charged.
2. BEFORE ANY MONEY MOVES
When billing opens you will be asked to authorize payment before your trial ends, and you will be told the amount in advance. If you do not authorize it, your account is simply not billed and the trial ends. There is no silent charge on day 15, because there is no stored mandate to charge against.
3. CANCELLATION & PRORATION
For monthly subscriptions ($90/mo Base or $34/mo BYOK), you may cancel at any time; billing stops at the end of the current 30-day period. For annual agreements, customers may request a prorated refund within seven (7) business days of initial billing by contacting the support address on /contact.
1. ESSENTIAL COOKIES ONLY
Hermes OS uses strictly essential first-party cookies necessary for authentication and security:
hermes_session: HttpOnly, SameSite=Strict session token that resolves which tenant you are and what you may see. Expires after 30 days.
2. ZERO TRACKING BEACONS
We do NOT deploy Google Analytics, Meta Pixels, ad retargeting scripts, or cross-site tracking beacons. All application telemetry is streamed exclusively to your private tenant SQLite database.
REGISTERED CORPORATE ENTITY
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Full details, including the grievance officer, are published at hermes-os.com/contact.
GRIEVANCE & REDRESSAL OFFICER
Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and DPDP Act 2023, inquiries may be directed to:
Grievance Officer: see /contact
Email: see /contact
Resolution SLA: Acknowledgment within 24 hours; formal resolution within 15 calendar days.